IT Support Specialist
Pubblicato il 17-08-2026 - Altro in Milano
As an IT Support in the automotive industry, you'll bring curiosity, problem-solving, and technical expertise to a fast-paced environment where innovation and collaboration drive success. Working closely with a global and diverse team, you'll play a key role in supporting and enhancing IT systems that directly impact dealer performance and customer satisfaction.
Act as the first point of contact for end-user IT inquiries, providing desktop support and troubleshooting across Windows/macOS environments, Office 365, and line-of-business applications
Manage office IT infrastructure, including network, printers, VPN, and meeting room AV systems, ensuring high availability and performance
Oversee the full IT asset lifecycle — procurement, deployment, inventory tracking, maintenance, and decommissioning — via asset management systems
Administer Microsoft Intune / Entra ID for device enrollment, compliance policies, application deployment, and conditional access
Assist the IT Manager in the implementation, configuration, and ongoing support of operational systems (CRM, DMS),
including user requirement gathering, UAT coordination, and vendor communication
Support dealer-facing IT operations: troubleshoot integration issues between dealership DMS platforms and OEM systems (CRM, SAP), and serve as an escalation point for dealer IT inquiries
Maintain IT documentation, knowledge base articles, and standard operating procedures
Participate in IT project delivery — define scope, track milestones, manage resources, and ensure alignment with business objectives
Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of IT experience , with a strong preference for experience in the automotive industry
Solid understanding of automotive IT systems and workflows — CRM, DMS, dealer management, parts inventory, warranty processing
Hands-on experience with Microsoft 365 administration, Intune / Entra ID, and IT infrastructure management
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