Head of Sales and Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gdk3b

Overview Head of Sales and Customer Experience role at WeRoad
ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES
Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland. With 200 team members and 3K Travel Coordinators, we're a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide. We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. Sounds exciting? Before you apply, please read throughour Cultural Manifesto
About the role JOB TITLE: Head of Sales and Customer Experience
LOCATION: Milan (Hybrid)
TYPE OF CONTRACT: Permanent, Full Time
SALARY RANGE: up to €70K gross + premio
What you'll do Own the end-to-end Sales & Customer Experience strategy for our markets, from the very first user interaction to their entire journey. Design a coherent and holistic journey across every touchpoint (calls, WhatsApp,



emails), with a strong coordination with the CRM team and Consumer Tech Ops
Guide the team to deliver top-notch consumer assistance quality, always delivering the WOW factor and be able to reach high targets of sales conversion, SLAs and consumer satisfaction levels.
Manage, motivate and develop the Sales & Customer Operations team, currently counting 15 FTEs.
Pull team development and technology levers to balance the value of team interaction and AI/tech platform scalability and efficiency.
Set up continuous sales and post-sales trainings to keep improving our team in supporting WeRoaders and offering the best caring initiatives in case of unmatched travel experience.
Coordinate with CRM team to develop retention and engagement strategies for past WeRoaders by analyzing cohorts and tailoring lifecycle communications and win-back actions.
Manage tour offering from a sales & customer experienc

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gdk3b