Service Support Analyst
Pubblicato il 17-08-2026 - Gaming Laboratories International in Italia
Providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals. We are looking for a Technical Services Specialist (categorie protette L. 68⁄99) to support our team in Bologna.
We have been in the gaming industry for over 30 years but pride ourselves on looking forward. GLI is on the cutting edge of casino gaming technology and regulation, guiding clients through a dynamic, ever-changing landscape. In addition to competitive salaries and benefits and the opportunity to engage with team members around the globe, we consistently invest in and support employee development so that you can continue to grow and succeed as you reach your full potential.
The Technical Services Specialist (TSS) is part of the global Engineering/Math teams. The TSS will review specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications.
We are searching for someone who is passionate about accuracy and quality to help support the Engineering business strategies.
Performs incoming reviews on projects/requests with minimal interaction or support.
Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
Performs quality reviews on testing evidence, documentation, and audit materials.
Provides organized templates for standard complexity timeline estimates and project costs.
Learns and properly utilizes various internal tools used for project tracking and management.
Provides feedback regarding quality issues.
Documents review results and issues to internal groups in a clear and professional manner.
Monitors key performance indicators and real-time project metrics.
Supports regulators with report and deliverable specifics.
Supports clients with specific process training and other similar requests.
Learns the proper operation and function of various electronic gaming