Account Director, Creative Services
Pubblicato il 17-08-2026 - Gaming Laboratories International in Italia
Client Services – Account Manager – Italy
While providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry. As an Account Manager in our Client Services Department, you will be able to harnessing relationships with clients in a diverse and challenging business climate. This position is responsible for sales activities from lead generation through contract signing and client follow-ups for achievement of customer satisfaction and revenue generation.
With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.
Our employees are at the heart of everything we do, which is why they are our biggest investment. This position offers also offers ample travel opportunity.
The Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post-service follow-ups for the achievement of customer satisfaction and revenue generation.
Supports and implements strategic plans to accomplish company goals
Reviews market analyses to determine customer needs
Maintains a strong understanding of GLI Services, tools and training offerings
Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
Participates in tradeshows and/or regulatory conferences, when necessary
May coordinate In-Service training classes and field inspections/audits when ap