Manager - Policy, Planning and Performance
Pubblicato il 17-08-2026 - Mission+ in Italia
Manager, Account Management
The Manager Account Management will work in the Account Management Team taking care of the overall relationship for a big Italian financial institution and reporting to the Account leader.
Managing the customer relationship and profitability opportunities with a key customer. This will include providing strategic customer solutions and achieving mutual goals through leveraging cross‑functional project teams, systems and processes in order to prioritise and proactively deal with customer requirements.
Responsible for account management/business development activities for a key customer, including monitoring customer satisfaction with Mastercard’s products and services.
Understand the customer business strategies and deliver against sales targets for Mastercard products/services.
Implement tactical plans to enhance customer profitability, producing all key segments and objectives agreed.
Contribute towards business opportunities that increase volume, volume share and revenue.
Maintain and strengthen strong relationships between MasterCard and the assigned customer.
Implement customer solutions that improve revenue generation and enhance mutual profitability.
Develop strong internal relationships within MasterCard to enable the member to achieve their business goals and differentiate MasterCard from the competitors.
Leverage all MasterCard brand properties and product management resources to deliver exceptional customer value.
Manage complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customized solutions to the customer, their shareholders and MasterCard.
In partnership with Management, contribute to developing business plans and take responsibility for implementation.
Experience Required
Extensive account management skills and sales experience (4 years).
Demonstrate multi‑disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies.
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