Guest Experience Agent
Pubblicato il 17-08-2026 - Four Seasons in Venezia
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel,
Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.
About the Role
The Guest Experience Agent – Night plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey. This position acts as a warm and attentive host, ensuring guests feel recognized, valued, and fully supported from their first interaction with the hotel through long after departure.
Working during overnight operations, the role is responsible for creating a welcoming and reassuring environment while managing guest interactions across multiple touchpoints and languages with professionalism, efficiency, and empathy.
The successful candidate will intro