Train Operation Support Engineer
Pubblicato il 17-08-2026 - Alstom in Milano
Req ID:525822
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 84 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. Job Title: Train Operation Support Engineer
Purpose of the Job:
Provide real-time technical support to train drivers and operations teams in case of faults during service
Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies
Coordinate with traffic control and fleet management to manage train availability and service recovery
Provide clear and accurate instructions or guidance based on established protocols and procedures
Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions
Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations
Analyze incidents and support post-event investigations to determine technical causes
Collaborate with maintenance teams and contractors to support repairs and maintenance work
Participate in root cause analysis and contribute to continuous improvement initiatives
Conduct field inspections special checks and assessments of rolling stock
Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team.
Responsabilities :
Participates in critical task-force dedicated to troubleshooting when needed
Defines standard rules to analyse train diagnos