Remote analyst
Pubblicato il 17-08-2026 - Isoftstone in Milano
Description
Sales Excellence Analyst
Milan, Italy | Hybrid | Full-Time |
About The Role
We are looking for a proactive and delivery-oriented Sales Excellence Analyst to join our commercial technology team. This role will actively support multi-country SFA rollout projects, working closely with global and local business stakeholders to ensure smooth deployment, adoption, and stabilization of SFA solutions.
What We Are Looking For
Bachelor’s degree in Information Systems, Engineering, Business, or a related field
Minimum 3 years of experience in SFA, CRM, or commercial IT solutions (FMCG experience is a strong plus)
Hands-on experience supporting or delivering rollout projects across multiple countries or business units
Strong understanding of field sales processes (route planning, visit execution, orders, promotions, KPIs)
Experience working with vendors and global IT teams
Strong analytical, problem-solving, and documentation skills
Excellent communication and stakeholder management skills
Ability to work in a fast-paced, multi-cultural, and matrix organization
Proficiency in English (written & verbal) ; local language is a plus
What You Will Do
Actively support SFA rollout activities across Italy, Spain and Portugal
Gather, clarify, and document business requirements from local sales teams
Support configuration, testing (UAT), and deployment of SFA functionalities
Coordinate with global product teams, implementation partners, and local IT
Support data validation, master data readiness, and migration activities
Assist with user training materials, rollout communications, and go-live support
Provide post go-live support during hypercare and stabilization phases
Track issues, risks, and dependencies, ensuring timely resolution and escalation
Ensure alignment with global SFA standards while addressing local market needs
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and di