Receptionist front desk Hotel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gewgh

Who We Are

We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of We are
Horto Convento
, a refined 4-star boutique hotel located in the heart of Florence, where contemporary comfort meets the authentic charm of a historic setting. Renowned for our warm hospitality and exceptional guest experience, we are committed to delivering personalized service from the very first interaction. To ensure an outstanding welcome for every guest, we are looking for a
Front Desk Agent
to join our Front Office team.

Role Objective

The Front Desk Agent is the first point of contact between the hotel and its guests, playing a key role in delivering a warm, efficient, and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, handling reservations, and assisting guests throughout their stay, in line with the high standards of a luxury hotel.

Main Responsibilities
- Greet guests with professionalism, courtesy, and attention.




- Handle check-in and check-out procedures promptly and accurately.
- Provide detailed information about hotel services, the city, and local events.
- Manage phone and online bookings through the hotel’s management software.
- Keep arrival and departure records updated.
- Collaborate with other departments to ensure maximum guest satisfaction.
- Handle complaints or special requests with timely and effective solutions.
- Ensure the reception area and guest information materials are tidy and presentable.

Mandatory Requirements
- High school diploma or university degree in tourism/languages (preferred).
- At least 1 year of experience in hotels of a similar or higher category.
- Excellent command of English (B2 level or higher).
- Excellent command of French and/or German (B2 level or higher).
- Knowledge of a third foreign language is considered a plus.
- Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews, etc.).

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gewgh