Product Owner and Digital Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gf3di

The Product Owner and Digital Service Manager will oversee the development and management of digital services within the industrial and manufacturing sector in Bolzano. This role requires a strategic thinker with a strong focus on technology and service innovation.

Client Details

The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation.

Description

The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities:
- Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
- Translate customer and business requirements into product enhancements, system developments and service improvement initiatives.
- Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.




- Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs.
- Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
- Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels.
- Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
- Oversee third-level support activities and coordinate the implementation of corrective and preventive actions.
- Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.
- Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
- Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collabo

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gf3di