Assistant Guest Services Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gf5ct

Assistant Reservations Manager

Department:
Revenue & Reservations

Employment Type:
Tempo pieno

Location:
Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

● Ensuring that all incoming enquiries are handled within a maximum of 24 hours

● Working with the revenue director to update the PMS codes and setup when necessary

● Assisting the sales and events managers in effectively dealing with all commission and accounts queries

● Ensuring all necessary billing instructions are applied to reservations

● Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments





● Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner

● Identifying and assisting with the training needs of team members

● Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS

● Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge and Expertise

● Deep knowledge of Opera PMS

● At least 2 years of previous experience in the hospitality business (luxury field is preferred)

● Excellent proficiency in Italian and English language, both written and spoken.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gf5ct