Product Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gf6u7

Support escalations and on-site projects such as tool installation.
Report customer issues, design concerns, reliability, or maintenance problems to the European and Japanese product engineering team.
Create local procedures, BKM, and provide technical training to field service engineers and start‑up engineers.
Support activities in France when required and work closely with the French technical support team.
Provide additional support, business trips, or remote support for other customers across all European sites as occasionally required.
Travel around 20% of the time as needed for French team collaboration.
Technical education and at least 5 years of experience in a similar technical support role for complex electromechanical equipment, including installation, maintenance, and repair/debugging (preferably in the semiconductor industry or an equivalent field).
Extensive knowledge in mechanical/electrical engineering or equivalent.
Strong verbal and written communication skills.
Excellent analytical,



troubleshooting, and problem‑solving skills using analysis tools such as 8‑D, 5‑Why, Ishikawa, Kepner‑Tregoe, etc.
Strong focus on safety procedures, quality, and compliance to meet customer satisfaction.
Reflection of TEL values and ethics, respecting TEL safety, quality, compliance, and InfoSec initiatives at all times, and setting an example for other employees in TEE and TEL.
Basic IT literacy skills (MS Excel, PowerPoint, etc.).
Fluency in both Italian and English.
Annual gross salary starting from €38,000 or €44,000 depending on experience and skills. All qualified applicants will receive consideration for employment regardless of race, color, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community or any other legally protected characteristic.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gf6u7