Engagement Manager
Pubblicato il 17-08-2026 - Guidewire Software in Milano
Summary
As an Engagement Manager/Director, you’ll be responsible for guiding customers through their transformation journeys with Guidewire’s products. You’ll be their go-to partner, helping them get the most out of their investment, adopt our solutions effectively, and achieve long-term success.
You’ll work directly with customer teams, partners and internal stakeholders across regions, ensuring delivery runs smoothly, blockers are resolved early, and value is realized throughout the customer lifecycle. Ultimately, your work plays a vital role in driving customer satisfaction, solution adoption, and contract renewals.
As an engagement manager, you will report to the Regional Portfolio Director, and your job level will depend on your experience and be determined throughout the interview process.
Location: EMEA Remote, you must be located in one of our following entities; Ireland, UK, Germany, Poland, Spain, Denmark, Italy
Job Description
Key Responsibilities:
Customer Success and Delivery Support
- Act as the primary point of contact for customers during their use of Guidewire’s products
- Support customer teams in aligning their implementation to best practices and business objectives
- Monitor progress, highlight risks, and help guide customers through key delivery milestones
Stakeholder Engagement and Roadmapping
- Build trusted relationships with customer stakeholders across claims, policy, billing, underwriting, and operations
- Work with customer leadership and internal teams to co-develop roadmaps that support long-term goals
- Facilitate strategic discussions that align Guidewire capabilities with customer business priorities
Cross-Functional Collaboration and Advocacy
- Partner with internal teams—Product, Sales, Cloud Operations, and Support—to ensure aligned execution
- Share customer feedback with internal teams to influence product enhancements and service improvements
- Guide customers to useful resources—training, communities, documentation, and exp