Florence Coordinator and Fulfilment Specialist

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Florence Coordinator and Fulfilment Specialist

About LivTours:
LivTours is an innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 12 years in the industry, our small but highly productive team thrives in a flexible, fast-paced environment, dedicated to exceptional service and seamless tour operations.
Role Overview:
We’re looking for a versatile and proactive professional to join our Fulfilment Team as a full-time Ground Operations Coordinator in Florence, reporting to the Fulfilment Manager. This role is split between on-the-ground service delivery and remote operational support, requiring a hands-on approach, strong organization, and problem-solving skills.
The ideal candidate is enthusiastic, detail-oriented, and thrives in fast-paced environments. You’ll play a key role in coordinating tour operations, assisting customers and guides, resolving logistical challenges, and ensuring smooth day-to-day execution. As the primary reference point for the organization in the region,



you will provide local expertise, operational insights, and on-the-ground support. If you excel at multitasking, crisis management, and customer service, this role offers a dynamic mix of fieldwork and behind-the-scenes operations, keeping each day varied and engaging.
Key Responsibilities

Coordinating tours and events, welcoming clients, handling emergencies, and facilitating smooth meet-and-greets with guides at various starting locations, including the distribution of necessary materials.
Managing inventory materials and supporting the distribution needs of the ticketing office, being flexible and able to physically visit the ticket offices.
Act as the regional expert and primary point of contact for the entire LivTours team, providing support across all operational and strategic needs.
Assist the product team to refine and enhance existing products when necessary.
Collaborate daily with operations to prepare pre-t

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