Would you like to start a new professional adventure as a Esperienza, qualifiche e soft skill: possiede tutti i requisiti per avere successo in questa possibilità? Lo scopra qui sotto. Product Owner – Contact Center in one of our opportunities in the Digital Transformation & Customer Experience industry in Milan ? Responsibilities Act as the main interface between business stakeholders and technical teams, ensuring alignment between business needs and IT initiatives. Collect, analyze and translate business requirements into clear product priorities and actionable tasks. Manage and prioritize the product backlog, ensuring continuous delivery of value. Coordinate and orchestrate different stakeholders involved in Contact Center initiatives. Support the evolution and optimization of Genesys-based Contact Center solutions. Facilitate communication between business teams, development teams and external stakeholders. Monitor initiatives' progress, identify potential risks and support mitigation actions. Contribute to Agile ceremonies and promote effective collaboration across teams.

Qualifications Degree in IT, Business, Engineering or equivalent professional experience. At least 5 years of experience as a Product Owner, Business Analyst, Functional Consultant or similar role within Contact Center or Customer Experience environments. Good knowledge of Genesys platforms (Genesys Cloud CX, Genesys Engage or similar Contact Center solutions) . Experience with Agile methodologies, backlog management and stakeholder management. Fluent knowledge of Italian and English (B2/C1 level) , both written and spoken. Nice to have Previous experience in Customer Experience, Omnichannel solutions, CRM integrations or Contact Center transformation projects would be a plus. What do we offer? An international community bringing together more than 110 nationalities. An environment where trust is central and internal growth is valued. A solid training system with an internal Academy and availa

Product Owner

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