ECS Process Improvement Specialist
Pubblicato il 17-08-2026 - Vendita al dettaglio e all'ingrosso / Import-export in Milano
ECS is a newly established multi-country, multi-brand, omnichannel coffee player within the Lavazza Group. We are looking for a Process Improvement Specialist to join the ECS BusinessPMO team . The ideal candidate will be responsible for understanding how our business operates end-to-end, identifying inefficiencies, and translating insights into concrete improvement initiatives. This role requires strong analytical and organizational skills, a structured mindset, and the ability to collaborate effectively with cross‐functional teams and senior stakeholders. What you'll do
End-to-end process mapping: Document business processes across functions, identifying the tools used at each step, the data flows, and the relevant process owners.
Pain point identification: Engage with stakeholders and analyze processes to surface inefficiencies, bottlenecks, manual workarounds, and opportunities for improvement.
Prioritization & initiative design: Assess pain points based on impact, effort, and strategic relevance,
then design targeted improvement initiatives with clear objectives and expected benefits.
Implementation planning: Build actionable roadmaps to bring initiatives to life defining milestones, owners, dependencies, and success metrics, and support execution.
Stakeholder management: Act as a trusted partner for business functions, facilitating workshops, alignment sessions, and progress reviews.
Continuous improvement culture: Contribute to building a structured approach to process excellence within the organization.
Qualifications
Bachelor's degree in Business, Economics, Engineering, or a related field. Master's degree is preferred.
3-4 years of previous experience in process improvement, business analysis, management consulting or PMO roles, with proven process mapping expertise.
Strong analytical and problem‐solving skills, with the ability to translate complex processes into actionable solutions.
Solid project management capabilities and ability to manage initiatives