Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
As a Field Support Engineer, you will provide onsite installation, troubleshooting, maintenance, and repair support for complex automation systems. You will serve as the key technical liaison to our customers, ensuring high operational quality and exceptional service delivery.
You will report to the Manager, Services Iberia & Israel.
You will work in a hybrid model based in Rome or Milan, Italy.

Your Responsibilities
Install, configure, and commission complex automation equipment and systems at customer sites.
Diagnose issues, perform repairs, and execute preventive maintenance to ensure optimal system performance.
Provide customer training on system operation, maintenance, and best practices.
Document service activities, technical findings, and recommended actions using defined company procedures.
Build and maintain productive relationships with customers and internal teams to support project success.
The Essentials - You Will Have
Bachelor’s degree in Engineering (Electrical, Automation, Mechatronics, or related field), or equivalent professional experience aligned to the job profile.
Minimum of 2 years of experience in field service, technical support, or a related engineering environment.
Developing professional expertise with the ability to apply company policies and procedures

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