Purpose of the role
The role of Assistant Manager is an essential part of the store function. Connecting and engaging with the Zadig&Voltaire; customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.
We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.
You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.
As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building a store environment that nurtures creativity and employees development.
Expectations of the role
Be a brand ambassador and embrace the brand Selling Ceremony
Lead your team by example
Drive sales: you coach your team in delivering exceptional and personalised customer experience
Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
You are constantly present on the shop floor and fully available to look after customers needs
Be able to build customer loyalty, understand customer relationship management
Be able to communicate efficiently and effectively
Be knowledgeable of the collection and the brand iconic pieces
Be a brand ambassador and embrace the brand Selling Ceremony
Inspire the team and lead by example
Support the development of the team and store KPIs
Be proactive in developing your team skills and brand/product knowledge
Ensure you adhere to all organisational aspects to ensure your

Store Manager

Addetta alle Vendite Calzature - Roma Eur

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