(Senior) Customer Success Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gfxu0

As our (Senior) Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end‐to‐end project management. You will navigate complex client landscapes, align C‐level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups. Your mission
Stakeholder management: Serve as the primary, high‐level liaison and trusted advisor for our Italian customer portfolio
Project management: Drive the end‐to‐end implementation of our innovative payment process platform from kickoff to final rollout
Risk mitigation: Identify onboarding bottlenecks proactively and resolve them cross‐functionally through rigorous project tracking
Training leadership: Lead comprehensive education sessions both remotely and on‐site to ensure seamless product adoption by operational managers
Account expansion: Upgrade existing clients to advanced feature sets by continuously demonstrating long‐term strategic value
Product alignment:



Translate direct customer feedback into actionable project requirements for our internal product and engineering teams
Your profile
Project expertise: Minimum 5 years of digital multi‐project management, ideally backed by a proven track record of complex software implementations
Stakeholder skills: Executive presence that allows you to confidently manage, navigate, and negotiate at C‐level, even in tense situations
Hard skills: Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment
Workflow management: Structured working style with the ability to orchestrate multiple enterprise‐level projects simultaneously under pressure
Languages & mobility: Native or bilingual Italian language skills combined with business‐fluent English and a strong willingness to travel
Why us?
Growth journey: Impactful opportunity to be part of one of the most exciting and fastest‐growing FinTech scale‐ups in Europe
Dev

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gfxu0