Customer Service Manager Italy
Pubblicato il 17-08-2026 - Electrolux Group in Italia
Job Description
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home
About the role:
You will lead the Customer Service team in Italy, composed of multiple professionals, with a cross-functional scope covering all customers and sales channels.
In this role, you will be accountable for delivering the Customer Service strategy, ensuring strong business impact and value creation. You will combine operational excellence, commercial mindset, and innovation, with full ownership of day-to-day business performance, balancing trade-offs across service, cost, customer priorities, and supply constraints.
You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation.
Your contributions to continuous improvement will be highly valued, and you will also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia).
You will report to the Sales Operations Director Commercial Area South.
Location
The role is based in Assago.
What you’ll do:
- Act as a strategic business partner to Sales, Supply Chain, and Finance driving business performance through effective service, prioritization, and decision-making
- Lead, coach, and develop the team, fostering ownership, accountability, and decision-making
- Manage trade-offs between service level, cost, availability, and customer value
- Own Cost-to-Serve, ensuring the right balance between