Senior Client Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ggncl

Position

For our Flagship Store in Via Condotti, Rome , we are seeking a Senior Client Advisor .

Through creativity, entrepreneurship and passion our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Accountabilities

Sales and Services

- Maximize sales opportunity arising from every store entrance
- Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events.
- Contribute to the achievement of Key Performance Indicators (KPIs).
- Manage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints).
- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
- Handle the sales process according to established service standards (from initial Welcome to final Packaging).

CRM (Customer Relations Management)

- Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
- Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.
- Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance).

Other Activities

- Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.).
- Ensure that all front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.




- Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.

Job responsibilities

Desired Skills and Experience

- Outstanding selling skills.
- Proven experience in High-End retail sales.
- In-depth knowledge of Fine and High-End Jewelry & Watches.
- Genuine passion for the Brand
- Proficiency in computer skills (MS Office Suite).
Fluent in English and Italian.

- Profile

Personal Competencies

- Entrepreneurial Mindset
- Ownership
- Impact Driven
- Priority Management
- Strong Interpersonal skills and outstanding customer orientation
Strong teamworking and networking attitude

- BVLGARI
MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ggncl