IT Account Manager (m/f/d)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ggnqa

ppbLet's do IT! /b /p pThe companies of the Würth Group are key and strategic customers of Würth IT. They operate in complex international environments characterized by sophisticated organizational structures, multiple ongoing transformation programs, and a broad and continuously evolving IT landscape. /p pTheir ecosystems include, among others, CRM and ERP solutions, e-commerce and online shop platforms, PIM systems such as STEP, and many other IT products and services that are critical to business operations. Their vision is clear: to leverage IT as a competitive advantage that supports business growth, efficiency, and innovation. /p pTo manage these partnerships, we are not looking for someone who simply coordinates operational requests. We are seeking a professional who can understand business priorities, influence decision-making, and build strong, long-term relationships with stakeholders. /p pAs an bIT Account Manager /b, you will serve as the strategic point of contact between Würth IT and the companies of the Würth Group. You will be more than just an intermediary: you will act as a trusted advisor and driving force, helping to shape priorities, guide decisions, and deliver tangible business value to the customer. /p h3Responsibilities /h3 ul liManage the strategic and operational relationship between Würth IT and the companies of the Würth Group, acting as the primary point of contact for business IT needs. /li liBuild strong partnerships with both IT and business stakeholders, gaining a deep understanding of priorities, objectives, and key processes across the various Group companies.



/li liIdentify and translate business needs and opportunities into concrete IT solutions, promoting a proactive and value-driven approach. /li liEnsure the effective delivery of IT services by monitoring quality, timelines, performance, and compliance with agreed Service Level Agreements (SLAs). /li liCoordinate teams, service managers, and cross-functional projects, fostering communication and collaboration across different functions. /li liManage issues and escalations, defining priorities and ensuring the availability of the resources required to support business operations. /li liAnalyze service KPIs and performance metrics, driving continuous improvement initiatives and supporting the ongoing evolution of the partnership between Würth IT and the companies of the Würth Group. /li /ul h3Requirements /h3 ul liBachelor's degree in Business Informatics, Computer Science, Business Administration, or an equivalent qualification. /li liAt least 3 years of experience in Account Management, Client Management, or Demand Management roles within an IT environment, preferably in internal IT organizations or Shared Services Centers. /li liStrong knowledge of IT services, project management, SLAs,



and escalation management processes. /li liExcellent stakeholder management and business relationship skills, with the ability to translate business requirements into IT solutions while effectively engaging with technical counterparts. /li liProactive mindset and strong customer orientation, with the ability to anticipate needs and opportunities while building trusted, value-based relationships over time. /li liExcellent command of Italian, German, and English. /li /ul h3Nice to have /h3 ul liExperience in commercial environments or organizations with a strong sales-driven culture. /li liITIL certification or knowledge of similar IT Service Management frameworks. /li liKnowledge of and hands-on experience with Microsoft Dynamics CRM. /li /ul h3We offer /h3 ul liThe opportunity to work with a highly qualified and motivated team. /li liInvolvement in international projects within the Würth Group. /li liFlexible working hours and hybrid work arrangements with up to three days of remote work per week. /li liCompetitive compensation package including a variable bonus component. /li liCompany performance premio convertible into a wide range of welfare and benefit options. /li liContinuous training and the opportunity to obtain company-sponsored certifications. /li liMeal vouchers, accident insurance, and supplementary health insurance. /li liA young and dynamic working environment that regularly promotes employee events such as sports activities, informal dinners, cultural visits, and more. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ggnqa