Territory Customer Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gh7yl

ph3Territory Customer Support Manager /h3pJohn Deere Italy is looking for a Territory Customer Support Manager to join the Aftermarket Customer Support Training department. The selected candidate will help ensure an excellent customer experience throughout the life cycle of John Deere products, supporting the dealer network in skill development, adoption of digital solutions and growth of after-sales business. Working closely with dealers and internal stakeholders, the role will be key to improving customer experience, developing organizational capabilities and implementing John Deere strategic initiatives. /ph3Main responsibilities /h3ulliManaging Customer Support activities with the dealer network /liliSupporting dealers in developing competencies and organizational capabilities in Aftermarket /liliPromoting adoption of connectivity, digitalization and Connected Support /liliBeing the point of reference for Customer Experience initiatives and customer satisfaction improvements /liliAnalyzing post-sales performance and identifying opportunities for improvement /liliDelivering training, coaching and consultancy on products, services, processes and strategic initiatives aimed at growing the post-sales business /liliSupporting the implementation of John Deere projects and programs within the dealer network /liliBuilding strong collaboration with dealers and internal stakeholders /liliOperating in accordance with John Deere values,



ethics and policies /li /ulh3Essential requirements /h3ulliFluent Italian and English /liliAbility to work autonomously and organize own activities /liliStrong communication, collaboration and relationship management skills /liliWillingness to travel in the territory /liliUnderstanding economic and commercial dynamics of customers and dealers /li /ulh3Preferred /h3ulliExperience in agriculture or agricultural machinery /liliKnowledge of Customer Experience Management principles /liliExperience in dealer development, after-sales services or technical-commercial support /liliInterest in digital innovation and connectivity solutions /li /ulh3What we offer /h3ulliA collaborative and inclusive work environment /liliOpportunities for professional growth and continuous learning /liliAccess to development programs and international career paths /liliThe chance to contribute to innovative and sustainable solutions for our customers /li /ulpContract type: Full-time, permanent. Job Grade: 7E. CCNL Terziario e Servizi. Indicative salary range: €55,000 – €65,000 depending on experience and qualifications. /ppJohn Deere believes diversity and inclusion are fundamental values. Selection decisions are based solely on competencies, qualifications, experience and role requirements. We welcome applications from people with diverse backgrounds and experiences. /ppDeadline for applications: 15/09/2026. John Deere Italiana /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gh7yl