17 ago - Milano
Experteer Italy
h3Junior Digital Service Manager - Supply Chain Solutions /h3pIn this role you will help clients maximize value from our LEA Reply supply chain platform. You will partner with international clients as a trusted advisor, drive incident coordination and service governance, and translate operational data into actionable improvements. You will lead service review meetings, monitor performance and SLAs, and contribute to service evolution with cross-functional teams. This is a dynamic, ITIL-aligned environment where you shape innovative service solutions and continuous improvement across digital logistics. /pulliPartner with international clients to maximize platform value and act as trusted advisor /liliDrive incident coordination and service governance using Jira Service Management and data insights /liliTransform operational data into recommendations to improve service quality, CX, and efficiency /liliLead Service Review meetings and translate metrics into improvement plans /liliMonitor service performance, SLA compliance,
and contract health; contribute to strategic service evolution /liliCollaborate with consulting, product development and operations to deliver innovative service solutions /liliContribute to continuous improvement, automation and AI-driven service evolution /liliOperates in an ITIL-aligned environment emphasizing ownership, structure, and innovation /liliStrong communication and relationship-building skills with a customer-first mindset /liliComfort using data and KPIs to drive decisions and support negotiations /liliExcellent academic track record in STEM subjects or Management Engineering /liliITIL familiarity or certifications are a plus /liliExperience in Supply Chain or Industry 4.0 solutions is a plus /liliWorking knowledge of Atlassian tools, especially Jira and Confluence /li /ulIn this role you will help clients maximize value from our LEA Reply supply chain platform. You will partner with international clients as a… #J-18808-Ljbffr
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