Technical Support Europe - Immunoassay

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gi0uh

ppWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. We are seeking a dedicated and knowledgeable Hardware Immuno System Technical Support Specialist to join our team. The ideal candidate will have extensive experience with hardware systems, particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products. The Hardware System Technical Support Specialist will handle troubleshooting, maintenance, and repair inquiries, ensuring high levels of customer satisfaction and product performance. He’s responsible for Pro‑active actions to ensure the best efficiency in Service organization across Europe. /p h3Key Responsibilities /h3 ul liTechnical Support and Troubleshooting: Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals.



Immunoassay system knowledge will be considered a plus. /li liCustomer Assistance: Respond promptly to customer inquiries when local engineer needs support through virtual or on‑site visits. /li liProduct Knowledge and Training: Maintain an in‑depth understanding of the diagnostic hardware product line, including specifications, functionalities, and common issues. /li liQuality and Improvement: Monitor and analyze support metrics to identify trends, recurring issues, and areas for improvement on service efficiency and cost of parts. /li /ul h3Qualifications /h3 ul liAssociate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related field. /li liMinimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry. /li liStrong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair. /li liExcellent problem‑solving skills with the ability to diagnose and resolve complex hardware issues. /li liStrong verbal and written communication skills, with the ability to clearly convey technical information to non‑technical users both in English and Italian. /li /ul h3Working Conditions /h3 ul liThis role is Remote based, with travel in Europe required to client sites or meetings for approximately 70% of the total time available. /li /ul pJoin our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gi0uh