Customer Solutions Manager - Protected Categories/99 Art.1) (AWS)

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ph3Customer Solutions Manager - Protected Categories (L.68/99 Art.1) /h3 pJob ID: | AWS EMEA SARL (Italy Branch) /p p“This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability) “. /p pAs an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Italian customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. /p pIn the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. /p pYou will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. /p pAt AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. /p pSuccessful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities,



and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. /p pYou will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS. /p pDo you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? /p pCome build the future with us. /p pThe applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 7 or above, depending on the candidate’s skills, competences and experience. /p pThe minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For tempo parziale hours, the salary will be pro-rated. /p pAmazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.



/p pYour recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. /p pIn addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. /p pItaly - 55,500 EUR gross annually. /p h3Basic Qualifications /h3 ul liExperience leading complex, large scale IT/digital/business transformation or migration programs /li liExperience in a customer facing role /li liGreat written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level /li liStrong organizational and troubleshooting skills with precise attention to detail /li /ul h3Preferred Qualifications /h3 ul liDirect experience implementing AWS/cloud services /li liRobust understanding of key technology and market trends /li liAWS Solution Architect Associate certification /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr

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