Ph3Charly Agency · Remote in Europe, hybrid option in Barcelona · Full time /h3 h3Who we are /h3 pCharly Agency is a strategy-first web design, CRO, and branding agency. The founder started it in San Francisco while building a European team, took no outside investment, and grew it on the strength of the work and the relationships around it. He has since moved to Barcelona. Our clients are all in the United States, and our team sits in Europe, with part in Latin America. /p pWe work across many verticals, which is part of what makes the work fun. From B2B SaaS to DTC ecommerce, from a hotel to a surrogacy agency. A few clients are corporate, most are founder-led brands. /p pThe atmosphere here is genuinely positive. We are an extremely capable team that is also loving and casual, close with each other and with our clients whenever possible, which shows up in our reviews. That trust is the asset the whole company sits on. /p pIt comes with discipline. Agreed ways of working that people follow, deadlines that hold, and a quality bar that stays where it is regardless of how much we like each other. Holding both at once is most of what this role is about. /p h3What we do /h3 ul liBrand strategy, identity, and packaging /li liWebsite design and development on Shopify, Webflow, WordPress, and Framer /li liCRO audits and conversion retainers /li liCopywriting and brand storytelling /li liSEO and GEO built into the site rather than sold afterward /li liAmazon store and listing creative /li /ul pOur projects carry CRO and branding inside the same build, with heavy copywriting and storytelling underneath, and technical delivery that holds up under real traffic. /p h3Where we are right now /h3 pThirteen people, in a high growth phase, with more projects and moving parts than a year ago. The core is a CTO and three project managers. Around them sit designers, developers, and copywriters, full time, part time, and contract, coordinated by the PM who runs each account. /p pWe are lean and plan to stay that way. Processes exist here and they are followed. Nobody writes a report that nobody reads. /p h3The role /h3 pThe General Manager runs Charly internally so the CEO can stay on new business, partnerships, and product. You own operations and the people side, and carry the weight of profitability with the CEO. It is the most critical hire we will make this year, and we want someone who sees themselves here long term. /p pThe line runs from the CEO to you, and from you to the project managers. They hold the day to day relationships with their clients and with the people on their projects. You set the parameters they work inside, oversee how they run, and make sure the work gets done well. You enter a client conversation when something is time sensitive or has gone wrong, which is a small share of your week. /p pYou are not starting from a blank page. Processes are in place for recruiting, delivery, and finance, an operations assistant supports recruiting, invoicing, and part of the reporting, and you work closely with the CEO on strategy and numbers. This is an aligned seat rather than a fully autonomous one. Direction and feedback come often and are expected to be carried through. Push back where you disagree, then land on a decision together rather than quietly taking another route. Alignment, organized priorities, open communication, and honesty are key here. /p h3Running the day to day /h3 ul liOwn the internal rhythm: standups, weekly cadence,

and decisions written down with owners named /li liOversee the project managers, keep visibility on scope, timelines, and quality, and see drift early /li liManage through the project managers rather than around them. Direction to designers, developers, and contractors travels through the PM who owns the project /li liUnblock people. Much of the value is removing whatever stops someone from finishing: finding contractors, pushing them to deliver, or reshuffling assignments across project managers, often more than once a week /li liBe the person the team goes to first /li /ul h3Standards and pace /h3 ul liCreate and own our few SOPs, covering things like daily standup posts, and make sure they are actually implemented. Policies have to be feasible for everyone to follow, since a procedure nobody uses changes nothing. Refine them as we learn /li liHold a high professional bar on deadlines, communication, and the quality of what leaves the door /li liAddress slips when they happen /li liSet the tempo. Push toward finishing rather than polishing, and get what is close to done over the line, since a project that ships is one we can invoice /li liKeep empathy in the conversation without letting it turn into an open ended timeline. Understanding why something slipped and accepting that it slipped are different responses. You are the boss /li /ul h3Recruiting and capacity /h3 ul liOwn recruiting for contractors and full time roles, from sourcing through test projects, offers, and onboarding, with a process and an assistant so it does not eat your week /li liBuild a bench ahead of the pipeline instead of scrambling once a project is signed /li liMaintain the rate card and capacity plan, so we know what we can safely sell into next month /li liBring in people who fit how we treat each other, weighing temperament alongside portfolio /li /ul h3Profitability /h3 pProfitability is a large part of this job. Closest to the day to day, you see where money leaks and where it is left on the table. /p ul liThe assistant produces the monthly PL. Your focus is the forecast from incoming invoices and making sure they get paid /li liRead the numbers for what to do next, and set direction on it with the CEO /li liKnow project margin during the project, not after it closes, with the assistant supplying the numbers. Improve them over time and build the data that informs decisions as we grow /li liReview production costs, contractors, subscriptions, and tooling on a set cadence, with a view on what to cut /li liWork with the project managers to find upsells inside existing accounts and make sure they are followed up /li liNegotiate contractor and vendor rates and terms, optimized for the long term health of the company /li liKeep the spread between what we bill and what we pay healthy, with contractor hours approved by the client before billing /li liInvoices go out on schedule without a reminder, and receivables get chased while still recent /li /ul h3Systems and growth /h3 ul liImprove our SOWs and terms so scope, revisions,

timelines, and payment triggers are unambiguous before a project starts, closing the gaps that cost us unpaid revisions and late payments /li liSharpen the processes we run and retire the ones that stop earning their place /li liHelp move copy production, wireframing, and parts of SEO delivery onto AI tooling, which means changing habits, not only buying software /li liStep into projects that go sideways, stabilize them, and hand them back. Be the escalation point when a client is unhappy, and deliver bad news early with a plan attached /li /ul h3Who we are looking for /h3 ul liThree or more years managing teams, tempo pieno and contract. Agency or studio experience is ideal /li liProven at holding many competing priorities at once without dropping any or burning out /li liSteady under pressure. Warm day to day, with enough distance to stay level when the temperature rises with a client, contractor, or team member /li liComfortable owning outcomes in both directions. You name a problem early, fix it, and move on, and give credit to the people who earned the wins /li liAble to hold a hard line and stay well liked. You can tell someone their work is below standard and have an easy relationship with them the next day /li liNaturally impatient about finishing. You take people out of their comfort zone so projects carry urgency, without wearing them down /li liRecruits well, having sourced, tested, and onboarded people yourself, with an eye for temperament and culture fit as much as portfolio. You can spot BS in an interview /li liReal familiarity with web projects. You can read a scope, sanity check a timeline, and tell when a build is behind /li liFinancially fluent. You have built or owned a PL and are comfortable with utilization, margin, and cash flow. A strong negotiator on rates and terms /li liEnjoys operational efficiency, and gets satisfaction from finding the version of a process that takes half the steps /li liDetailed and organized. You track what was asked, follow up, and close it out without a reminder /li liComfortable in close alignment with a CEO. You follow direction and stay on the agreed path once a decision is made /li liCares that people do their work well and that the company behaves ethically with clients, contractors, and each other /li liInterested in shaping culture and growing with the company over years. Fluent English /li /ul h3A note on how we work /h3 pThe list is wide, though this is a thirteen person agency, so the scope is broad and the volume manageable. We stay lean, which means reporting exists where it helps make a decision, not as an exercise. /p pYou will work closely with the CEO. He is direct, cares about pace and detail, and will tell you early when something looks off. He expects the same in return. /p h3Logistics /h3 ul liBased in Europe, fully remote by default /li liThe CEO works out of Barcelona. If you are there, or want to be, the role can run as a hybrid with regular time in person. It is an option rather than a requirement, and being elsewhere is no disadvantage /li liFull time, contract or employment depending on your country /li liThree to four weeks of paid vacation /li liWe mean it about work life balance. Evenings and weekends belong to you, and we plan capacity around that rather than treating overtime as a resource /li liCompensation is competitive and based on experience /li liOccasional travel for team sessions /li /ul /p #J-18808-Ljbffr

General manager (remote)

Addetta alle Vendite Calzature - Roma Eur

Receptionist

Ricevi nuove offerte di lavoro

Barista

Operaio/Operaia controllo qualità