Service Specialist Autoimmunity Eemea

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ppbWERFEN /b is a global leader in specialized diagnostics in the fields of hemostasis, acute care, autoimmunity, transfusion, and transplant.
Our core business revolves around the research and development, manufacturing, and distribution of diagnostic innovative systems for hospitals and clinical laboratories, for the improvement of patient care.
/ppWe are a family-owned company founded in **** in Barcelona, Spain.
/ppWe have a direct presence in over 30 countries and distribute our products in more than 100 countries worldwide.
/ppOur Purpose: We contribute to the advancement of patient care around the world through innovative specialized diagnostics.
The Patient is always at the center of our strategies, decisions, and everything we do.
/ppOur DNA: We are passionate about our work.
Everything we do, we do in service to the healthcare community.
/pp+7,000 collaborators are part of our family.
/ph3Job Summary /h3pThe Service Specialist Autoimmunity EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets.
/ph3Key Accountabilities /h3ulliProvide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders.
/liliProvide remote and on-site second level of technical support and troubleshooting to distributors.
Provide on-site service support to our partners for any first installation in their countries.
Organize follow up visits to selected countries when required.
/liliSupport distributors and affiliates with a consultancy approach in organizing and improving their local service structure.
/liliAdopt and implement Corporate Service initiatives into the EEMEA region.
/liliSupport internal stakeholders on instruments technical requirements.
/liliAct as primary contact for the manufacturer on quality and performance issues, complaints, parts list maintenance and warranty parts returns.




/liliFollow defined ISO guidelines and enter Service Reports in SAP when required.
Follow SOPs for Service Department.
/liliSupport IT Specialist on technical assistance, setting the hardware architecture, security and remote connectivity needed for the correct implementation of Werfen IT solutions.
/liliShare technical product information updates with all pertinent stakeholders.
Organize service meetings and conference calls with our partners and affiliates to share information and align main services strategies and actions.
/liliRegularly upload and update internal communication channels with relevant documentation such as manuals, factory technical bulletins and other relevant materials and resources to technically support Distributors and Affiliates.
/liliAttend international meetings with Manufacturing Service Team to remain current on technical updates, best practices, Service Strategy and Corporate projects.
/liliKeep the EEMEA Team updated on key service projects, actions and initiatives.
Cooperate with other internal representatives to support EEMEA and Company's commercial strategy.
/li /ulh3Networking/Key relationships /h3pThis position has strict relationships with: /pulliOther Service and Application positions /liliMarketing /liliLogistic /liliAll external stakeholders involved in their area of responsibility.
/li /ulh3Minimum Knowledge Experience required for the position /h3h3Education: /h3pEngineering, Biomedical engineering or similar degree within the scientific/technoligical area /ph3Experience: /h3ulliMinimum of 3 years of work experience in a Service Department in a multinational Company.
Experience in the IVD and/or Healthcare sector is required.
/liliSpecific technical knowledge for BU of responsibility.
/liliTechnical background.




Minimum knowledge of mechanical and electronic.
/liliGood knowledge of IT to support the implementation, training and troubleshooting of Werfen's Middleware solutions.
/li /ulh3Additional Skills/Knowledge: /h3ulliProject Management /liliSAP and Microsoft knowledge /li /ulh3Skills Capabilities /h3pThe ideal candidate for this position will exhibit the following skills and competencies: /pulliCustomer-centric approach /liliCommunication /liliFlexibility /liliProblem Solving /liliOrganizational skills /liliTeamwork /liliTime Management /li /ulpUp to 50% of time /ph3Managing Work /h3pEffectively managing one's time and resources to ensure that work is completed efficiently.
/ppEstablishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.
/ph3Building Partnerships /h3pDeveloping and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.
/ph3Decision Making /h3pIdentifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
/ppOriginating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.
/ppActively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
/ppThe position offers a gross annual salary (RAL) of €37,******, CCNL Industria.
/ppWerfen appreciates and values diversity.
We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gjydp