Field Delivery Manager - Thermal
Pubblicato il 17-08-2026 - Experteer Italy in Milano
In this role you lead a team of Field Service Engineers across the EMEA region to ensure installation, maintenance, and repair of Vertiv equipment with a focus on safety, quality, and customer satisfaction. You drive performance through KPIs, coordinate cross-functional collaboration, and develop the team to meet service targets. This position offers impact by strengthening service delivery, elevating customer relationships, and supporting strategic priorities like operational excellence and innovation.
- Lead and develop a team of Field Service Engineers across designated territories.
- Ensure timely, high-quality installation, maintenance, and repair services.
- Drive performance via KPIs, efficiency metrics, and continuous improvement.
- Maintain safety, policy, and regulatory compliance.
- Collaborate with Sales, Technical Support, Logistics to ensure seamless service delivery.
- Foster strong customer relationships and act as escalation point to ensure satisfaction.
- Identify training needs and develop technical and soft skills within the team.
- Manage resource planning, scheduling, and workload balancing to optimize coverage.
- In-depth knowledge of Vertiv and legacy equipment
- Proven experience leading field service/technical teams
- Strong leadership and people management skills
- Excellent problem-solving and decision-making abilities
- Effective communication and interpersonal skills
In this role you lead a team of Field Service Engineers across the EMEA region to ensure installation, maintenance, and repair of Vertiv equ…
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