Account Manager
Pubblicato il 17-08-2026 - SoTalent in Firenze
Are you a relationship-oriented sales professional passionate about helping restaurants grow and succeed?
We are seeking an Account Manager (Field Based) to manage and expand restaurant partnerships across the Tuscany region. In this hybrid role, you will work directly with restaurant and grocery partners to drive commercial growth, increase customer satisfaction, improve operational efficiency, and maximize performance on the platform.
As a trusted advisor and business partner, you will play a key role in helping partners grow their businesses while contributing to the continued expansion of Just Eat Takeaway’s marketplace presence.
Key Responsibilities
Account Management & Partner Growth
- Manage and grow a portfolio of restaurant and grocery partners across the Tuscany region.
- Build strong, long-term relationships with restaurant owners and decision-makers.
- Develop strategic account plans focused on revenue growth and partner success.
- Conduct regular face-to-face partner visits to strengthen engagement and performance.
Business Development & Revenue Optimization
- Help partners increase order volumes and improve business performance.
- Identify opportunities to:
- Increase Average Order Value (AOV)
- Improve Marketplace Visibility
- Drive Customer Acquisition
- Increase Repeat Orders
- Recommend promotional, operational, and commercial strategies to support growth.
- Monitor account performance and implement improvement initiatives.
Partner Onboarding & Activation
- Support new restaurant partners through the onboarding process.
- Ensure partners are successfully activated and optimized on the platform.
- Educate partners on platform tools, programs, and best practices.
- Accelerate time-to-value and early performance success for new accounts.
Customer Success & Business Consulting
- Act as a trusted advisor for restaurant partners.
- Analyze operational and commercial challenges.
- Recommend tailored solutions to enhance:
- Customer Experience
- Operational Efficiency
- Profitability
- Order Growth
- Share best practices that drive sustainable business success.
Relationship Building & Stakeholder Management
- Build trusted relationships with restaurant operators and key stakeholders.
- Maintain high levels of partner satisfaction and engagement.
- Resolve concerns and support account retention efforts.
- Act as the voice of partners internally by sharing market insights and customer feedback.
Territory Management
- Effectively manage a field-based territory covering Tuscany.
- Plan and organize partner visits to maximize productivity.
- Prioritize accounts based on growth opportunity and business impact.
- Maintain accurate records of account activity and performance.
Cross-Functional Collaboration
- Partner with internal teams including:
- Commercial
- Marketing
- Operations
- Customer Service
- Product Teams
- Coordinate initiatives that support partner growth.
- Contribute to regional business objectives and expansion strategies.
Qualifications
Required Experience
- Account Management
- Business Development
- Customer Success
- Field Sales
- Demonstrated success achieving sales or account growth targets.
Relationship Management
- Account Management
- Customer Relationship Building
- Stakeholder Engagement
- Partner Development
- Revenue Growth
- Business Development
- Commercial Negotiation
- Customer Retention
Communication
- Presentation Skills
- Verbal Communication
- Influencing & Relationship Building
Organization
- Territory Planning
- Time Management
- Multitasking
- Attention to Detail
Additional Requirements
Required
- Full, clean manual driving license.
- Ability to travel regularly throughout Tuscany.
- Comfortable working independently in a field-based role.
Preferred Characteristics
- Entrepreneurial and proactive approach.
- Strong learning agility and adaptability.
- Passion for helping local businesses succeed.
- Ability to thrive in a fast-paced, dynamic environment.
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