Remote Customer Success Specialist
Pubblicato il 17-08-2026 - Smartness in Verona
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Customer Onboarding
Specialist - DACH role at Smartness .
About The Company At Smartness , we build the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and increase direct bookings. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
We need a dedicated and detail-oriented Customer Onboarding Specialist to ensure a seamless experience for new clients as they begin their journey with Smartpricing. You will guide clients through onboarding, help them understand our products, and integrate our solutions.
You Will Be Responsible For
Managing end-to-end onboarding for new clients, including account setup, product configuration, and initial training.
Conducting personalized training sessions and webinars to educate clients on using our solutions. Collaborating with Sales, Customer Success, and Product teams to ensure a cohesive experience and provide feedback for product improvements.
Strong background in client onboarding, customer success, or a related SaaS role. Ability to manage multiple onboarding projects, prioritize tasks, and meet deadlines. Excellent verbal and written communication skills, conveying complex info clearly.
German native; professional fluency in Italian and English. Opportunity to join one of the best travel‐tech sales teams in Europe.
Voice matters: meetings encourage new ideas and projects. Remote working with occasional meetups. We hope this helps. Mid‐Senior level. Full‐time. Other. xrdztoy Industries: Software Development. #