IT Service Desk Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gm46e

Are you looking for a new challenge?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. To help fuel that growth, we need an IT Service Desk Manager to join our IT team.
You’ll be joining over +350 engineers across software development, infrastructure, operations and security. Fuelled by curiosity, experimentation and collaboration, you’ll help deliver scalable, impactful solutions that shape the future of insurance.
Lead a team of 10 IT professionals supporting more than 1,600 employees across Italy, the UK, and Spain. Own the end-to-end employee technology experience, ensuring workplace services are reliable, scalable, secure, and continuously evolving to support Prima’s growth.
Define the strategy for IT support services, oversee service delivery across internal teams and suppliers, and continuously improve workplace technology, enterprise applications,



hardware lifecycle management, onboarding, office IT, and user satisfaction through data-driven decision making.
Drive automation, self-service, and knowledge management initiatives to build a proactive and scalable support function. Lead service improvement projects, manage budgets and vendors, develop your team, and provide strategic reporting and insights to senior stakeholders.
Extensive experience leading IT Service Desk or Workplace Technology functions within large organisations, with deep knowledge of ITSM practices, workplace technologies, device lifecycle management, enterprise SaaS platforms (Google Workspace), and workplace infrastructure.
Proven experience managing distributed teams, driving service desk transformation, establishing KPIs and governance, implementing automation and self-service strategies, and delivering scalable, high-performing support operations.
Strong commercial a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gm46e