It Digital Workplace Analyst
Pubblicato il 17-08-2026 - Msc Cruises in Napoli
Job Purpose Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‑performing user experience across MSC Cruises’ global offices and terminals.Key Accountabilities
- Manage and maintain the company Digital Workplace infrastructure
- Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale
- Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)
- Enforce device security posture, including patching, encryption, and endpoint protection standards
- Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types
- Monitor system performance, proactively troubleshoot issues, and ensure service continuity
- Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization
- Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines
- Collaborate with cross‑functional teams to identify and resolve issues impacting end‑user experience
- Ensure compliance with corporate standards, security policies, and operational procedures
- Contribute to continuous improvement initiatives and automation of Digital Workplace processes
Qualifications
- 5+ years of experience in IT Digital Workplace, or End‑User Computing environments
- Experience in international or distributed IT environments supporting multiple offices and users
- Fluency in English required;
additional languages considered an advantage
- Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server
- Hands‑on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls
- Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management
- Experience with cloud environments (Microsoft Azure) and modern workplace architectures
- Knowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR)
- Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioning
- Experience with monitoring and troubleshooting tools (e.G., Zabbix, Dynatrace, PRTG)
- Strong problem‑solving, analytical mindset, and ability to work under pressure
Visa Requirements Right to work in Italy
Contract
- Type of contract: Permanent
- Hybrid working model: 2 days per week remotely
- Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
- Gross annual salary (RAL): between €32,000 – 39,000 gross per year, paid over 14 monthly installments
- Meal vouchers: worth €8 per on‑site working day
Benefits
- Productivity award
- Health insurance
- Learning opportunities
- Flexible working hours
- Employee Assistance Programme
- Discounts & partnerships within the MSC group