Inside Sales Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gmcpb

What You Can Expect:

- Prepare accurate and timely quotations for customers.

- Conduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team.

- Identify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development.

- Maintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business.

- Acquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives.

- Manage customer accounts with a commercial and customer-oriented approach:
- Handle sales-related requests (quotations, agreements, specific commercial conditions)

- Forward shipment-related or operational requests (e.g., tracking, delays, complaints) to the Operations team

- When special requirements arise (e.g., invoicing formats, billing processes), coordinate with Operations for implementation

- Work closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention.

- Communicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility.





- Analyze customer portfolio performance, identify risks, and monitor “Shipping Cuts” (lost customers) to implement corrective actions.

- After acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up.

- Record all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches.

- Participate in all company-provided sales trainings.

- Be able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed.

What You Bring:

- Bachelor’s degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related field

- Experience in inside sales, customer service, or freight forwarding/logistics sales

- Knowledge of Air & Sea Import/Export processes and quotation preparation

- Strong communication, customer relationship management, and lead qualification skills

- Proficiency with CRM systems (SUGAR CRM, Microsoft Dynamics, or similar) and Microsoft Office

- Ability to coordinate with operations, product teams, and overseas offices in a fast-paced environment

- Native-level Italian and professional working proficiency in English (written and spoken)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gmcpb