Customer Service - Remote Service Manager W/m

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gmsue

At Lexroom, we set the bar for legal AI – clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose. Why Lexroom.ai?

Shape the Standard : Be part of the team setting the benchmark for legal AI in Europe. Your work will directly influence how legal professionals operate – faster, clearer, and more efficiently. At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Own Customer Care in Italy : lead the existing Customer Care team, overseeing day‑to‑day operations, team management, hiring, and initiatives to drive customer satisfaction and retention. Lead Lexroom’s Customer Success expansion into new geographies : set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets – working in close coordination with the teams already leading international expansion. Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets. 7‑8+ years of experience within Customer Success, Customer Care, or Support functions.



~2‑3+ years of experience as a people manager , ideally within Customer Success, Customer Care, or Support functions. ~ Proven experience managing teams both locally and internationally – you know how to lead in‑country operations while coordinating across geographies. ~ Must have: experience working in international (EU) contexts. ~ Experience operating in a scale‑up / hyper‑growth environment. ~ Fluent in Italian and English.

Reporting Line

This role reports directly to the Head of Customer Success. ai, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

We hire exceptional people to make a difference – and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high‑stakes projects.

Equity Package : Benefits That Matter Hybrid Work : Flexibility to balance remote work with in‑person collaboration at our Milan HQ.

Meal Vouchers : Daily support to make your lunch breaks easier.

Corporate Welfare : An annual tax‑free allowance in shopping vouchers to support your personal well‑being. Team Retreats & Off‑sites : Dedicated time to connect, collaborate, and spark bold ideas. We’re not just building a product – we’re setting a new standard for the legal world.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gmsue