Senior Expert – Change Management (ITSM)

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ph3Company Description /h3 pFineco Bank is a leading European bank with a 20 year history and a fully digital DNA with a branchless approach since the start. Fineco is one of the banks with the widest product range available. We have developed a truly one‑stop‑solution which includes trading, investment and payment services. We have developed a 100% proprietary platform for trading and investment which covers all customer needs from trading listed and OTC product to investment product such as mutual funds and ETF. In addition to this we also offer banking and payment solution for domestic and international demand. /p h3Position /h3 pWe are looking for a senior practitioner to bown the Change Enablement process end‑to‑end /b in a complex, regulated enterprise. You will lead risk‑based assessment and scheduling of changes, bchair the CAB / support ECAB /b, and orchestrate cross‑tower execution with Incident, Problem, Release and CMDB functions to protect service reliability while enabling safe delivery. /p h3What you’ll do /h3 ul liOwn evolve the Change Management process (policy, RACI, workflow, tooling), ensuring consistent risk, impact, and dependency assessment across infrastructure and applications. /li liChair the Change Advisory Board (CAB) and coordinate ECAB for urgent decisions; enforce change classification (Standard/Normal/Emergency), priority and approval paths. /li liPlan release windows and freeze periods with Release/Operations; drive change batching and readiness reviews to minimize risk. /li liIntegrate with Incident Problem to prevent recurrences and enable safe remediation of Major Incidents; lead post‑implementation reviews and trend analysis. /li liLeverage CMDB for blast‑radius analysis and change collision detection; ensure CI relationships support risk assessment and scheduling. /li liOperate and enhance the ITSM platform for Change workflows, automation,



notifications and reporting; ensure auditability and segregation of duties. /li liCompliance audit readiness: embed controls aligned to DORA/EBA, ISO 27001, COBIT and internal policies; produce evidence packs for audits and regulators. /li liKPIs outcomes: drive Change Success Rate, Emergency Change Ratio, Change‑related Incident Rate, Lead Time to Deploy, and CAB throughput; publish dashboards and executive readouts. /li /ul h3Requirements /h3 ul li7–10+ years in IT Service Management with deep Change Management expertise in large, distributed, mission‑critical environments. /li liHands‑on ServiceNow ITSM (Change, Incident, Problem, CMDB); familiarity with release orchestration and CI dependency mapping. /li liStrong grasp of ITIL v4 Change Enablement practices, including Standard/Normal/Emergency pathways and risk categorization. /li liExperience in regulated industries (e.g., financial services) with audit, risk, and compliance exposure (DORA/EBA/ISO/COBIT). Excellent stakeholder management and facilitation (CAB), with the ability to translate risk and technical detail into clear decisions. /li liAnalytical mindset; comfortable with data storytelling and continuous improvement across ITSM KPIs. /li /ul h3Nice to have /h3 ul liExperience integrating Change with DevOps/SDLC pipelines and deployment automation. /li liExposure to AIOps/automation to predict change risk and prevent change‑related incidents. /li liCertifications: ITIL 4 Managing Professional, ServiceNow (CIS‑ITSM), COBIT, ISO 27001 Lead Implementer/Auditor. /li /ul h3Other information /h3 pSede di lavoro: Milano (alternanza presenza in sede e lavoro da remoto) /p pIl Gruppo Fineco è orgoglioso di essere un Equal Opportunity Employer e si impegna a creare un ambiente di lavoro sicuro e inclusivo, fondato sul rispetto reciproco e la valorizzazione di qualsiasi diversità, offrendo pari opportunità di lavoro. Fineco “The Place To Be” /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gns4l