Technical Account Manager Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gnt3k

ppNoi di bABB /b aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. /p h3Questa Posizione Risponde a /h3 pService Team Leader /p h3Your Role And Responsibilities /h3 pIn this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders. /p h3Role /h3 pIn this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: /p ul liDelivering exceptional customer service and consistently exceeding customer expectations. /li liAnticipating customer needs and proactively supporting assigned accounts through strong account knowledge. Managing service contracts, ensuring on-time delivery, meeting customer requirements, and tracking financial and operational KPIs. /li liDriving contract renewals and identifying opportunities to expand service agreements and sales system. Measuring, reporting, and presenting the value of delivered services to key customer stakeholders. /li liDeveloping lifecycle plans and evolution strategies for customer assets in collaboration with technical experts. /li liBuilding strong relationships with customers and collaborating across cross-functional teams to ensure successful service delivery. /li liCoordinating external resources,



supporting contract growth opportunities, and ensuring compliance with HSE and integrity standards. /li liDeveloping and managing service engineering projects, such as automation system migrations or upgrades. Managing and coordinating on-site preventive or corrective maintenance activities, as well as remote support /li liParticipating in an on-call rotation to provide support outside standard working hours /li /ul h3Qualifications For The Role /h3 ul liSenior experience in relevant industry. /li liStrong technical, interpersonal, communication, and self-management skills, with the ability to work independently and proactively. Proven ability to build and maintain effective relationships with customers, key accounts, and sales teams. /li liSolid knowledge of control logic design for power generation systems, including DEHC, BMS, boilers, and related applications. /li liExperience with power market software applications, including Reactive Power Regulation (SART) and Primary Frequency Regulation systems. Expertise in ABB automation and control technologies, including INFI90, Harmony, S+ Suite, AC800F, AC800M, S800, and AC500 platforms. /li liUnderstanding of industrial communication protocols such as Profibus (Master/Slave), OPC, Modbus, and similar standards. /li liKnowledge of cybersecurity regulations applicable to power generation facilities /li liExcellent command of Italian and English, and willingness to travel domestically and potentially internationally. /li /ul h3Compensation Package /h3 pAs part of our commitment to transparency, we want to share the compensation details for this position: /p pApplicable CBA:



Metalmeccanico /p pMinimum annual salary: € 48.000 /p pVariable Pay: Eligible for Sales Incentive plan and Company Productivity Premio /p pThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. /p h3Benefits As Per Policy /h3 ul liFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families /li liWelfare plan with a wide range of personalized services /li liCanteen or meal vouchers provided /li liTool car. /li /ul h3More About Us /h3 pThe Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. /p pJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. /p pRun What Runs the World. /p p#ABBCareers #RunwithABB /p pCostruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza. /p pPronto a fare la differenza? /p pJR /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gnt3k