ppWe simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user‑friendly, trade‑everything platform empowers both first‑time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. /ppHeadquartered in Austria but operating across Europe, our products are built by fast‑moving, talented, “roll‑up‑your‑sleeves‑and‑make‑it‑happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry‑changing team. Let’s go! /ph3Your mission /h3pAs a Localized Customer Care Associate, you will provide high‑quality, phone‑based customer care for a specific market during the night hours. In this role, you will handle customer inquiries with professionalism and care, ensuring every interaction builds trust and loyalty, and contribute to the growth and success of localized customer care operations. /ph3What you’ll do /h3ulliProvide world‑class service to Bitpanda’s customers by handling their requests primarily through phone support, but occasionally also via ticketing system and live chat, ensuring timely and professional support that enhances customer satisfaction and loyalty. /liliTake ownership of night‑shift operations, ensuring seamless handovers between evening and morning teams while maintaining a focus on performance metrics and team targets. /liliDive deep into user feedback to identify critical product and feature requests, working closely with internal teams to share actionable insights and improve the customer experience.

/liliContinuously strive to identify opportunities to improve Bitpanda’s support processes, contributing to overall excellence in customer care. /liliBuild strong relationships with other departments, fostering collaboration to increase customer satisfaction and Net Promoter Scores (NPS). /li /ulh3Who you are /h3ulliProven experience within Customer Care or Sales providing support to clients via phone or video calls. /liliExcellent verbal and written communication skills in Italian (C2 level or equivalent) and English (B2 level or higher); additional languages are a plus. /liliA passion for crypto, investing, and an interest in global financial markets or fintech domains is advantageous but optional. /liliHighly reliable and comfortable working independently; fully flexible to work night shifts, including weekends, as needed. /liliExperience with Customer Care systems, such as Zendesk, is desirable but optional. /li /ulh3What’s in it for you /h3ullistrongFlexibility to work where you thrive /strong – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. /lilistrongReward for your impact /strong – Receive a competitive total compensation package aligned with Bitpanda’s pay‑for‑impact policy, including participation in our stock option plan. /lilistrongSupport for your mental wellbeing /strong – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. /lilistrongTime to recharge /strong – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.

/lilistrongContinuous learning and growth /strong – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. /lilistrongExclusive perks and rewards /strong – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. /lilistrongSupport during life milestones /strong – Take advantage of our additional 8 weeks of gender‑neutral new parent leave to welcome and bond with your new addition to the family. /lilistrongCreate a productive workspace at home /strong – Set up your home office exactly how you want it with a dedicated budget for comfort and productivity. /lilistrongFuel and focus on‑site /strong – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long. /lilistrongRecognition for your contributions /strong – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. /lilistrongShow your Bitpanda pride /strong – Access exclusive Bitpanda‑branded merchandise and gear to represent. /lilistrongConnect and celebrate with your team /strong – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration. /li /ulp.…and even more location‑specific benefits designed to make life at Bitpanda even more rewarding wherever you are. /ppAbove all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. /ppBitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. /pp* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in‑office (think: Workplaces team or IT). /p /p #J-18808-Ljbffr

Phone Support Agent, Italian Market - Night Shift

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ADDETTO/A ALLA CERNITA Cod. 4

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