Program Analyst – Operations Quality & Performance
Pubblicato il 17-08-2026 - Sennder in Turbigo
ppsennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we’re moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we’re building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Program Analyst – Operations Quality Performance to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office. /p h3What You Will Do /h3 ul liDeploy quality standards through data and documents acquisition, verification and monitoring through CRM and other internal and external tools; /li liCollaborate with and support internal and external stakeholders on a daily basis, to improve processes, automation and feedback implementation, and drive new initiatives to meet and exceed business requirements. /li liWork cross-functionally with the senior quality managers and operations teams to ensure access to data and insights, managing deadlines in a timely and organized manner; /li liAnalyze data and reporting, create and execute various projects and keep stakeholders up to date; create reports, dashboards, and scripts/automations using Google Suite and Microsoft Office; /li liOwn key performance quality metrics and support in the creation of quarterly roadmaps that optimizes execution and quality standards; /li liDocument SOPs (Standard Operational Procedures)
and take proactive steps to ensure that best practices are shared across all departments, and effectively communicate through presentations and workshops; /li liEnsure compliance with transport regulations and standards by verifying carrier documentation (e.g. onboard documents and required certifications), supporting adherence to applicable legal and operational requirements. /li /ul h3What We Are Looking For /h3 ul liSkilled in data management; /li liHighly analytical; /li liGood at communicating and presenting; /li liA fast learner; /li liRequired: advanced computer skills (MS Office: Excel, PowerPoint and Google Suite) /li liConsidered a plus: knowledge of data analysis and visualization tools such as SQL, Looker, and Power BI /li liFluent in Italian, with a very good English level; /li liGraduated either in Engineering Management or Economics; /li liKnowledgeable about operations and supply chain management fundamentals (logistics, forecasting, planning, optimization), either gained through work experience or through academic education (graduate degree). /li /ul pWe celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99. /p /p #J-18808-Ljbffr