Patient Service Rep 1

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Department:

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02250 HC Rome Women’s Center 330 Turner McCall Blvd - Obstetrics/Gynecology

Status:
Tempo pieno

Benefits Eligible:
Yes

Hours Per Week:
40

Schedule Details/Additional Information:
Monday- Friday 8am-5pm

Pay Range:
$19.80 - $29.70

Major Responsibilities:

-
- Greetspatients arriving for their appointments.Monitors patientflow to ensure patients are cared for in the most efficient and courteous manner.
- Ensures all patient demographic and insurance information is complete andaccurate
- Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred
- insurance benefits.Obtains,calculatesand collects the patient’sout of pocketfinancial liability.Requests and collects past due and present balances or estimates due




- Follows the Financial Clearance policy for non-urgent patient services if financialclearance hasnot been completed or authorization has not been obtained, when appropriate
- patients in need of financialassistanceand refers patients to Financial Counselor
- Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collectingadditionalpatient responsibility (when applicable) and providing patient withappropriate documents.
- Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plansrequiringpre-authorization/referral and a list of current accepted insurance plans.
- Proactively communicates issues involving customer service and process improvement opportunities to management
- Meets productivity requirements to ensure excellent service is provided to customers
- Meets or exceeds performance expectations of 98% accuracy rate and established department produ

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gofm7