Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gpf2z

Overall Job Purpose -The Receptionist will enjoy working with a guest focused front office team, prepared to do whatever it takes to deliver exceptional stays for our guests’ pre-arrival, in house and after departure. - When the guests arrive, they will be pleased to find receptionist polished appearance and dedication to exceptional service that delights in the details. Will feel a sense of accomplishment knowing that have impressed each guest with personalized attention. - Processing check-ins, check-outs, guest requests and enquiries. - Focusing on delivering exceptional standards of customer service - Cash and Key security and control. Competencies • Excellent Communication Skills • Initiative and the Anticipation of needs • A warm, people-oriented demeanor • A team-first attitude • Flexibility, problem-solving skills and multi-tasking ability • Positive outlook and outgoing personality Qualifications,



Skills & Experience • Fluent in both Italian and English. Knowledge of additional languages is a plus • Strong understanding of front desk, guest services • Great conversational skills and teamwork-oriented Candidate profile Education and Experience Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces. Preferred: • Has demonstrated the ability to always work on behalf of Guests • Has demonstrated the ability to work with other Team Members • Successful track record of working in a collaborative/matrixed environment Principal Accountabilities Maintaining Guest Services and Front Desk Goals 1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gpf2z