Customer Retention
Pubblicato il 17-08-2026 - Kodland in Italia
Kodland is an international EdTech platform helping children build future-ready skills through coding and creative projects. We're growing fast across multiple markets, and we're looking for a Customer Retention & Account Manager to join our Italian-market team - fully remote.
What you’ll be doing:
- Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
- Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
- Build strong relationships with customers, understand their goals, and recommend the right learning solutions
- Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
- Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams
What we need from you:
- Native or fluent Italian (spoken and written) - mandatory
- English B2+ for internal communication
- From 6 months of experience in EdTech, SaaS, Customer Success,
Account Management, B2C Sales, Telemarketing, Retention, or similar consultative sales roles
- Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques
Will be a plus:
- Experience working remotely in an international environment
- Comfortable working in a fast-paced, KPI-driven environment
Schedule: Full-time, 45 hours/week (9h/day), between 09:00–20:00 Italy time, with flexibility for peak afternoon/evening hours
Why Kodland:
- Fixed monthly payment + performance-based commission
- Remote-first, international team culture
- Growth opportunities: training and support from day one
- Be part of a mission that’s changing how children learn
Note: This is a remote working position, so you will need your own laptop, a stable internet connection, and a quiet place to work. After the interview, you will be asked to complete a test.