Patient Service Rep 1
Pubblicato il 17-08-2026 - American Addiction Centers in Roma
Department:
02250 HC Rome Women’s Center 330 Turner McCall Blvd - Obstetrics/Gynecology
Status:
Tempo pieno
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday- Friday 8am-5pm
Pay Range:
$19.80 - $29.70
Major Responsibilities:
- Greetspatients arriving for their appointments.Monitors patientflow to ensure patients are cared for in the most efficient and courteous manner.
- Ensures all patient demographic and insurance information is complete andaccurate
- Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred
- insurance benefits.Obtains,calculatesand collects the patient’sout of pocketfinancial liability.Requests and collects past due and present balances or estimates due
- Follows the Financial Clearance policy for non-urgent patient services if financialclearance hasnot been completed or authorization has not been obtained, when appropriate
- patients in need of financialassistanceand refers patients to Financial Counselor
- Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collectingadditionalpatient responsibility (when applicable) and providing patient withappropriate documents.
- Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plansrequiringpre-authorization/referral and a list of current accepted insurance plans.
- Proactively communicates issues involving customer service and process improvement opportunities to management
- Meets productivity requirements to ensure excellent service is provided to customers
- Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
- Maintains excellent public relations with patients, families, and clinical staff as well asdemonstratesa willingness and