Technical Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gq9qs

Object First, now an independent business unit of Veeam, builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture ensures no one can alter or delete backup data, providing cyber resilience by design. Are you looking for a role where you can make a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter.
What You’ll Do
- Provide efficient and effective technical support to customers.
- Diagnose and troubleshoot software and hardware issues related to the product.
- Collaborate with cross-functional teams to promptly resolve complex technical problems.
- Guide customers through proper configurations and best practices for an exceptional experience.
- Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
- Stay updated on industry trends and emerging technologies in data backups and security.




- Support the development of documentation by validating procedures, building lab environments or drafting content.
- Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

What You’ll Bring
- Proven experience in technical support, preferably in data backup or storage solutions.
- Strong knowledge of Veeam data backup products.
- Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.
- Advanced user or administrative level experience with Ubuntu Linux and Windows Server.
- Strong knowledge of server hardware.
- Excellent problem-solving and analytical skills.
- Effective communication and customer service skills.
- Familiarity with industry-standard certifications (e.g., Veeam) is a plus.
- Experience conducting root cause analysis (RCA), including analyzing OS, infrastructur

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gq9qs