Customer Success Associate
Pubblicato il 17-08-2026 - Artemest in Milano
Artemest celebra l’eccellenza dell’artigianato e del design contemporaneo italiani, riunendo oltre 1.000 tra i migliori maestri artigiani e marchi del Paese.
Fondata nel 2015 dal CEO Marco Credendino e dalla Direttrice Creativa Ippolita Rostagno, l’azienda nasce con la missione di condividere con il mondo la bellezza, la qualità e l’unicità del made in Italy.
Con sedi a Milano, Londra, Dubai, Miami e New York, Artemest collabora con clienti privati, interior designer e progetti di sviluppo su larga scala a livello internazionale, portando il savoir-faire italiano in contesti contemporanei e globali.
Posizione
Artemest is looking for a motivated, organized, and proactive Customer Success Associate to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers.
As the primary point of contact,
the Customer Success Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations.
This is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners.
Key Responsibilities
- Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.
- Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters.
- Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g. production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when