Field application engineer/after-sales engineer
Pubblicato il 17-08-2026 - Jinko ESS in Roma
Job Summary: We are seeking an experienced Field Application Engineer/After-sales Engineer specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C& I (Commercial & Industrial) and Utility Scale environments. The Field Application Engineer/After-sales Engineer will also support technical training activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of technical procedures and training documentation. Key Responsibilities: 1. Technical Operations: Lead installation, commissioning, and troubleshooting of PCS, Lithium Battery Systems, and BESS/RESS solutions. Conduct functional tests, performance monitoring, and system diagnostics. Ensure project milestones are completed in line with company standards and customer expectations. 2. Call Center Technical Support:
Participate in call center support for technical troubleshooting and remote diagnostics. Collaborate with the Help Desk team to resolve advanced technical cases. Act as the technical escalation point for complex issues. 3. Customer Support & Communication: Serve as the primary technical contact for customers during field operations. Provide detailed explanations of system performance and troubleshooting steps. Ensure a high level of customer satisfaction through professional service delivery. 4. Reporting & Documentation: Prepare technical reports, including diagnostics, repair logs, and commissioning records. Ensure accurate completion of service records, inspection forms, and checklists. 5. Training & Technical Procedure Development: Conduct technical training sessions for customers, service partners, and internal teams. Actively contribute to the development of training materials and technical procedures for installation, maintenance, and t