Customer service specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gqvo3

Join Our Team at Hu Friedy Group – Innovating Excellence in Dental Instrument Manufacturing Hu Friedy Group is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental professionals be The Best in Practice, Hu Friedy Group provides a unique combination of world class products, value-added services, clinical education, and dental community platforms that result in superior clinician performance and enhanced safety for dental professionals and their patients. Working at Hu Friedy Group is so much more than a job, as every employee has a part in driving and supporting the organization's inspirational vision to be a global force in advancing dental performance through Best-In-Practice dentistry that improves lives around the world. JOB PURPOSE: This position will be based in Milan (Italy) part of the International Customer Service Team responsible to manage customers based on different EMEA countries,



providing a customer end to end support throughout the order management process for HU-Friedy products. It will serve as the single point of contact for Customers, sales representatives and other Company Departments. This position will accomplish all functions associated with Order to Invoice processes. ESSENTIAL DUTIES AND RESPONSIBIITIES: Responsible for end to end customer support: Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order. Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Process material return requests and execute the appropriate resolutions. Answer product related questions and/or transfer calls to the appropriate department. Drive the order management process to ensure corporate and departmental o

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gqvo3