Senior client experience
Pubblicato il 17-08-2026 - Linkedin in Torino
About Live DGAP Live DGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide. We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world. Our philosophy is simple: Luxury. Personal. Always. Position Summary The Senior Client Experience & Operations Advisor is responsible for overseeing the day-to-day operations of Live DGAP, ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply). This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion. The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced international environment.
Key Responsibilities Operations Management Manage all daily transportation and VIP Meet & Greet bookings globally Coordinate with partners, chauffeurs, airport greeters, and operational partners worldwide Monitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments Ensure all booking confirmations and operational documents are accurate and complete Maintain operational records, supplier databases, and service documentation Support event transportation planning and execution as required Client Services Serve as a primary point of contact for Live DGAP clients Respond to inquiries in a timely and professional manner Prepare quotations, booking confirmations, invoices, and service updates Provide proactive communication before, during, and after services Resolve service issues and client concerns with professionalism and urgency Ensure