Store Manager – Luxury Fashion Location: Zermatt, Switzerland Company Overview: VIETTI is a renowned multi-brand luxury retailer, recognized for its curated selection of iconic and contemporary brands including Dior, Celine, Loewe, Prada, Miu Miu, Fendi, Bottega Veneta, Gucci, Saint Laurent and more. Founded in 1952 in Arona, VIETTI currently operates eight boutiques across Italy and Switzerland, located in prestigious destinations such as Crans-Montana, Zermatt and Lucerne. VIETTI combines a long-standing heritage in luxury retail with a forward-looking approach focused on innovation, digital engagement and sustainable growth. Role Overview: VIETTI is seeking an experienced Store Manager to lead the boutique in Zermatt. This role is responsible for driving sales performance, developing the store team, and delivering exceptional luxury client experiences. The ideal candidate will demonstrate strong leadership skills and strong expertise in clienteling, CRM, and digital retail strategies, contributing to both in-store excellence and digital customer engagement. Key Responsibilities:

Team Leadership & Development: -Lead, motivate, and develop a team of Client Advisors, fostering a high-performance and service-oriented environment. -Ensure the team consistently delivers exceptional luxury customer experiences aligned with brand standards. -Conduct daily briefings and monitor individual performance to drive sales results and operational efficiency. -Coach the team on advanced selling techniques and personalized client engagement. Clienteling & Customer Experience -Implement advanced clienteling strategies to strengthen customer loyalty and increase repeat business. -Deliver highly personalized shopping experiences tailored to international luxury clientele. -Use CRM tools to track client interactions, purchasing patterns, and preferences. Digital Retail & CRM Strategy -Integrate digital retail tools and CRM platforms to enhance customer engagement and sales performance.

Store manager – luxury fashion

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