Support Services Team Leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7grk0k

As a Customer Service Enablement Coordinator , you will play a pivotal role in supporting our Service teams and customers across Italy & EMEA. You will be responsible for delivering a structured, proactive, and customer-focused service coordination function, ensuring preventative maintenance activities, customer service operations, and administrative processes are executed efficiently and effectively.
You will own the end-to-end coordination of Preventative Maintenance (PM) activities while supporting service contract administration, opportunity management, inventory and logistics processes, billing activities, and customer enablement initiatives. Through effective planning, communication, and collaboration, you will help drive customer satisfaction, operational excellence, and business performance.
The role requires close partnership with Field Service Engineers, Service Management, Service Sales, Finance, Logistics, and customers to ensure service activities are delivered in line with contractual commitments and business objectives .




Preventative Maintenance Planning & Service Coordination
Take ownership of the PM planning lifecycle for your assigned region, including:
Communicate proactively with customers regarding PM scheduling, service updates, and changes to planned activities, ensuring expectations are managed effectively.
Manage and maintain accurate PM schedules, records, and case data within Compass.
Plan, schedule, and coordinate preventative maintenance activities to maximise engineer utilisation and ensure delivery within contractual service entitlements.
Ensure compliance with global PM processes, standards, and operational procedures.
Contribute to continuous improvement initiatives that enhance planning effectiveness, operational efficiency, and customer service delivery.
Opportunity & Contract Management
Maintain accurate opportunity data, including close dates, next actions, and follow-up activities.
Process service contracts accurately and within

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7grk0k